Student Experience & Progress Tracking

SAS helps institutions collect student feedback, track difficulties and identify students who need support or a referral to the right team at their institution.

This service is for universities, academies and other education providers that serve online learners, international students or students in a local market and need an additional way to track student experience alongside their central systems.

Support can begin at enrolment and continue through the start of the programme, study and research milestones, and preparation for completion.

Some student difficulties take time to surface through the institution’s formal channels. An additional channel helps identify issues with study, communication, progress or the wider student experience before they have a greater impact.

SAS gathers feedback, records common difficulties, tracks cases that need attention and passes information to the right team at the institution when needed.

Within the agreed scope, SAS can also summarise issues and trends in support requests so the institution can better understand students’ needs.

More direct feedback helps institutions spot issues sooner, coordinate timely support and give students a more consistent experience throughout the programme.

SAS provides supplementary support by tracking, summarising and sharing information. The institution is responsible for student management, formal academic monitoring, safeguarding and other official functions.

The institution and authorised parties make all official decisions on attendance, academic standing, progress, discipline, extensions, graduation and any other aspect of a student’s academic status.